Introduction

BrickTicker ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

1.1 Information You Provide

When you create an account or use BrickTicker, we collect:

• Account Information: Username, email address, password (encrypted)
• Profile Information: Shipping address, phone number (for redemptions)
• Payment Information: Credit card details (processed by Stripe - we don't store card numbers)
• Transaction History: Purchases, sales, trades, and redemptions
• Communications: Support tickets, emails, feedback

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, clicks, navigation patterns
• Cookies: Session cookies, preference cookies, analytics cookies
• Location Data: Approximate location based on IP address

2. How We Use Your Information

2.1 Provide Services

• Process purchases and sales
• Manage your account and portfolio
• Fulfill set redemptions and shipping
• Provide customer support
• Send transaction confirmations

2.2 Improve Platform

• Analyze usage patterns
• Fix bugs and improve performance
• Develop new features
• Personalize your experience

2.3 Security and Compliance

• Prevent fraud and abuse
• Enforce our Terms and Conditions
• Comply with legal obligations
• Respond to legal requests

3. Information Sharing and Disclosure

3.1 We Share Information With:

Third-Party Service Providers:

• Stripe: Payment processing
• Email Services: Transactional emails
• Analytics: Google Analytics (anonymized data)
• Hosting: Cloud hosting providers
• Shipping Carriers: USPS, UPS, FedEx (for redemptions)

4. Data Security

4.1 Security Measures

We protect your information using:

• Encryption: SSL/TLS encryption for data in transit
• Secure Storage: Encrypted databases
• Access Controls: Limited employee access
• Regular Audits: Security assessments
• Monitoring: Intrusion detection systems

4.2 Payment Security

• PCI Compliance: Stripe handles payment data
• No Card Storage: We never store full credit card numbers
• Tokenization: Payment information is tokenized

5. Data Retention

• Active Accounts: Data retained while account is active
• Closed Accounts: 90 days after closure (for disputes/chargebacks)
• Transaction Records: 7 years (tax and legal requirements)
• Support Tickets: 3 years
• Marketing Data: Until you unsubscribe

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• ✅ Access: View your personal information
• ✅ Correct: Update inaccurate information
• ✅ Delete: Request account deletion
• ✅ Export: Download your data
• ✅ Opt-Out: Unsubscribe from marketing emails

6.2 California Residents (CCPA)

If you're a California resident, you have additional rights:

• Right to know what data we collect
• Right to deletion
• Right to opt-out of data "sales" (we don't sell data)
• Right to non-discrimination

6.3 European Residents (GDPR)

If you're in the EU/EEA, you have rights under GDPR:

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing
• Right to lodge complaints with supervisory authorities

6.4 How to Exercise Rights

Contact us at: privacy@brickticker.com

We will respond within 30 days.

7. Cookies and Tracking

7.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (session management, authentication, security)
• Analytics Cookies: Help us improve the platform (Google Analytics, usage patterns, performance monitoring)
• Preference Cookies: Remember your settings (display preferences, sort options, language)

Note: Disabling essential cookies may limit functionality.

8. Children's Privacy

• BrickTicker is NOT intended for children under 18
• We do not knowingly collect data from children
• If we learn a child has provided information, we delete it immediately

If you believe your child has created an account, contact us immediately at privacy@brickticker.com and we will promptly delete the account and data.

9. Changes to Privacy Policy

• We may update this Privacy Policy at any time
• Changes are effective when posted
• Material changes will be communicated via email
• Continued use after changes constitutes acceptance

10. Contact Information

Privacy Questions:

• Email: privacy@brickticker.com
• Support: support@brickticker.com

Response Time:

• General questions: 5-7 business days
• Data access requests: 30 days
• Urgent security matters: 24-48 hours